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Terms & Conditions

About Us

This website www.plasterline.co.uk is owned and operated by
Plasterline Ltd
Unit 8 Springfield Mill
Norman Road
Denby Dale
Huddersfield
HD8 8TH
Email: info@plasterline.co.uk
Tel: 01484 866 785
Fax: 01484 868116

If you need to contact us please use the details above.

Website Disclaimer

This disclaimer details our obligations to you regarding our website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

Placing an Order

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order and that a contract has been made between us.

2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this you will be given the opportunity to cancel your order and a contract will no longer exist between us.

2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.4 We have made every effort to display as accurately as possible the images and sizes of our products that appear on this website. However whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.5 By placing an order with us, you agree to and accept these terms and conditions

How to Place an Order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling us directly on 01484 866 785.

3.2 Carriage charges will be shown prior to you placing your order. However for bespoke items and made to order items it may be necessary to obtain a price for delivery before you place your order. If you do not require carriage you are welcome to pick your items up from us directly.

3.3 You will be required to pay for the goods in full at the time of ordering.

3.4 We use secure payment facilities for online purchases. You can pay for your order PAYPAL. We do offer other payment options more details are available on request.

3.5 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.6 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.7 Once your order is complete we will notify you of the dispatch date.

Delivery and Carriage Charges

4.1 Goods will normally be dispatched from our workshop in approximately 10 working days and any estimated dispatch date is a an estimate, which can change without notice.

4.2 We will normally deliver goods within 2-3 working days of dispatch.

4.3 We can arrange delivery anywhere within mainland Great Britain, other than the Highlands of Scotland. Unfortunately, we are unable to arrange delivery to any islands or to the Republic of Ireland. However, we are able to deliver to a mainland courier company on your behalf for onward shipping.

4.4 We will deliver the goods to the premises you specify on your order. For larger items or deliveries you must be at home to accept delivery of your order We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

4.5 Most of our products are relatively weighty or fragile items and you may be required to assist the driver in offloading your order.

4.6 Disposal of packing materials is your responsibility.

4.7 After a failed delivery attempt (or if you are not at home for an agreed delivery) the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.

4.8 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery

4.9 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or us within a reasonable time.

4.10 If the goods are lost or damaged in transit, please let us know promptly.

4.11 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

Cancellation and Returns

5.1 This policy does not apply to goods ordered by businesses which are exempt form the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.

Any plaster items which have been personalized or modified to your own specification.

5.2 You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail, fax or write to us. We are unable to accept cancellations by phone.

5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.5 You may properly examine the goods for up to 7 working days as you would do had you visited our showroom; however you may not return any goods that have been installed unless they are faulty.

5.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.7 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.

5.8 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or mis-described.

Faulty Goods

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

6.2 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

Trade of Business Customers

The following conditions apply to orders placed by Trade or Business Customers.

7.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by a Director or our company. We reserve the right to make cancellation and/or re-stocking charges.

7.2 Claims for missing or damaged items must be made within 2 days of delivery.